CALI CUSTOMER CARE
A little help with the everyday.
Answers to the questions we hear most.
How do I choose a cup?
Browse by glass, ceramic, coffee, or travel drinkware. Use the size guide and the style selection on each product page to find a piece that fits your routine.
Which currency do you use?
All prices are shown in US dollars (USD). Product subtotals are separate from shipping charges and applicable taxes.
Can I change my shopping bag?
Yes. Open your bag to adjust quantities or remove a piece. Your bag is saved in this browser so you can return to it later.
How does checkout work?
Checkout collects your contact and delivery details, then lets you review an order request. Payment is not taken when you submit the request. Availability, shipping, and final charges must be confirmed before payment.
Can I order for a shop or café?
Yes. Use the wholesale inquiry form to tell us about your business, preferred products, and quantities.
Are the cups dishwasher or microwave safe?
Care varies by material and style. Follow the markings and care instructions supplied with the item; do not assume all cups are suitable for a dishwasher or microwave.
How do I contact you?
Email support@calismedia.com or use the Contact Us form. Include the product code or order reference to help us understand your question.
How do I check my order request?
Open Order status and enter your order reference and checkout email. The page shows the recorded status and any shipment details that have been added.