CALI CUSTOMER CARE
Returns & exchanges
Let’s help you find the right next step.
Before sending anything back
Contact us with your order reference, the product name, and the reason for your request. Return instructions and eligibility will be confirmed before you send an item.
Keep everything together
Keep unused pieces, accessories, and original packaging together. Photograph damaged items and the packaging when reporting a delivery issue.
Exchanges
Tell us which product or style you would prefer. Availability and any price or delivery difference must be confirmed before an exchange is arranged.
Refunds
Any approved refund amount, method, and processing timeframe will be communicated for the individual order. This page does not limit rights that apply under consumer law.