CALI CUSTOMER CARE
Shipping & delivery
A thoughtful journey, from our collection to your home.
Your delivery details
Enter your shipping address and contact details during checkout. Check your postal code, apartment number, and phone number before submitting.
Shipping charges & timing
Shipping options, charges, availability, and an estimated dispatch date are confirmed when your order request is reviewed. The product subtotal does not include delivery, taxes, or customs charges.
Order confirmation
Submitting an order request does not take payment or confirm dispatch. Wait for the final order confirmation and payment instructions before considering an order accepted.
International destinations
Delivery eligibility and any import requirements depend on your destination. Any additional charges will be clarified before you commit to payment.
Something arrived damaged?
Keep the item and packaging, take clear photos, and contact us with your order reference so the issue can be reviewed.